Serco managed the UsabilityNet project that has developed
for user centred design.
Cost-effective User Centred Design (TRUMP project)
Serco developed simple and cost-effective user-centred
methods as part of the TRUMP
project, including basic
methods, methods for web
instructional design, and integrating
methods with development.
include lists of books
and information on usability
assurance and justifying
User Centred Design.
(Serco markets the more comprehensive Hiser Toolkit containing
a complete set of tools for user centred design.)
Usability Measurement (MUSiC project)
The European MUSiC project developed usability metrics
including the User Performance Measaurement method (see
below) and the SUMI
An overview of the MUSiC methods is given in the paper
measurement in context [89K].
Context Analysis Guide [500K]
provide a practical method for identifying and documenting
user, task and environmental factors which affect usability,
and for ensuring that these factors are represented when
systems are evaluated.
[1Mb] explains how to measure user effectiveness and efficiency,
consistent with international
standards ISO 9241-11, ISO 9126-1 and ISO 9126-4,
and the Common
Industry Format for usability test reports.
For an introduction to performance measurement, see the
MUSiC Performance Measurement Method [133K].
We regret that the DRUM tool for video analysis
is no longer available, but similar commercial tools are
now available from suppliers such as Noldus
INUSE and RESPECT projects
The project deliverables for usability, user centred
design and usability assurance can be found on the European
Usability Support Centres web site.